Shipping & Returns

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@officedirectint.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 200 Division Street, Suite G, Stevens Point, WI, 54481, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 200 Division Street, Suite G, Stevens Point, WI, 54481, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RETURNS AND CREDITS FAQ

All merchandise returned to Office Direct must have been purchased within thirty days of the request, this includes defective and resalable product. Returned product must be assigned a Return Authorization (RA) number. Any shipment without an RA number on the label may be subject to refusal and no credit will be due.

Q. How do I obtain a Return Authorization number?
A. You can obtain an RA number by one of three ways. Representatives are available to process your request by calling 715.502.2366. You can also email your requests to sales@officedirectint.com

Q. Am I charged a restock fee?
A. As stated in our terms and conditions, we are happy to take back product ordered in error that has been purchased within the 30 day period. However, Office Direct does assess a 15% restocking fee for this service.

Q. Once I have my RA number what do I do next?
A. All returns must be labeled with the RA number in order to insure credit. Do not write directly on the product, it must be in resalable condition or Office Direct will not accept it. Reference the number on the shipping label. Product is then shipped back to any Office Direct facility

Q. What else can Customer Service help me with?
A. Customer Service supports the sales department. Representatives are available to help you with returns, warehouse errors, tracking information, and credits.

Q. I ordered one product but got something else, what do I do now?
A. Our distribution centers have a 99.3% accuracy rate. Unfortunately, there are times when a wrong pull of an item occurs. If this happens, call customer service as you would for an RA and explain to the Representative what happened. They will need a part number or a detailed description of the product that was received in error. All errors need to be reported within five business days of receipt of goods.

Q. Once my order is placed can I cancel it?
A. Due to the quick turn around time in which orders are processed we can not guarantee the cancellation of an order.

Q. Is my order guaranteed to arrive the next day?
A. Although we don’t guarantee next day delivery, most orders do reach customers the next business day.

Q. I haven’t gotten my order and when I track it I can’t tell where it is?
A. A tracer needs to be started to determine where the order is and takes 8-10 business days for the carrier to resolve. This is also the process followed for miss-delivered packages and a denial of signatures. Be sure to have a contact name and phone number of where the package should have been delivered. The information is for the carriers use only.

 

Shipping

We can ship to virtually any address in the lower 48 United States. Note that there are restrictions on some products, and some products cannot be shipped to the specified destination.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.